Secret Festival?

It appears that leaflets for our imminent and marvellous Festival were accidentally printed on thin sheets of Unobtainium. Our own dedicated Tourist Information Service seems to be rationing them. Presumably they've been cleaned out by people swarming to a quiet corner of the off-the-main-drag Council Offices.

To: customer.services@canterbury.gov.uk
Subject: HERNE BAY FESTIVAL NO LEAFLETS AVAILABLE
Date: Fri, 20 Aug 2010 14:17:20 +0100

COMPLAINT

There are no brochures available in the Town for the Herne Bay Festival.

Having been to the HB Council Offices I could find nothing, not even a poster. I went to the Benefits Counter and had to ask for a brochure, given begrudgingly. No promotion of the Festival or Herne Bay just a hand over of the leaflet. Is this not OUR NEW VISITOR INFORMATION CENTRE WE WERE PROMISED WOULD BE A VAST IMPROVEMENT ON OUR PREVIOUS VIBRANT AND INFORMATION DEDICATED VIC??

I went to the Library and the Museum who both advised they did not stock the Herne Bay Festival Brochure or had run out. They were not sure which was the case. They did however send the woman asking in front of me to the Council Offices saying "they should have some there" (well unless she had the foresight or premonition to go the benefits counter she will not have secured what must be considered the elusive and very limited editions of the festival Brochure).

I even went to the Canterbury VIC and guess what NO HERNE BAY FESTIVAL PROGRAMMES NOR A POSTER, NOT EVEN A HINT THAT CANTERBURY DISTRICT ARE CELEBRATING HERNE BAY. This is not the first time I have reported this problem It is the third year, possibly the fourth year I have reported the complete lack of effort of the Council. I believe that it is time you put Tourism for Herne Bay into the hands of a competent Tourism Agency.

I would ASK FOR YOUR WRITTEN REPLY WITHIN 14 DAYS

Kim Hennelly